Online help is provided for the following topics:

Registration and Login: Information about gaining access to the site, log in, member IDs and passwords, changing your password, registration, and types of membership.

The Academy Store: Help with placing and changing online orders for Academy products, and printing receipts for dues payments and products.

Calendar: Answers frequently asked questions about and provides information on how to use the ophthalmic events calendar.

Change Your Password: Form to update this part of your account.

Contacts: Frequently requested Academy phone, address and e-mail contact information.

Linking Your Usernames and Passwords: Provides information on how to link logins for different Academy areas to your main Web site log in.

O.N.E. Network: Tutorials, FAQs and Help on using the new Ophthalmic News & Education (O.N.E.^TM) Network.

Product Support: Information and FAQs for Academy CD-ROMs, including the BCSC, Eye Care Skills and the Member Directory.

Troubleshooting FAQs: A comprehensive list of all topics included in this help section.

Viewing of Online Purchased Products: After you have entered your Academy user name and password, your profile box will appear on the right hand corner of the screen. Underneath your user name and under “Online Products” you will see all online products you have purchased.

Additional Assistance

To report problems you are having with the Web site, send e-mail to webmaster@aao.org. Include in the body of your e-mail:

• Username and Password
• The specific address of the Web page you are having trouble with. Copy this address from your browser's address bar. The address will begin with http://www.aao.org/...
• Browser version and computer platform
• Copy and paste error message (if any)
• A short description of the problem you are having